Last Updated: 27 Nov 2024
Welcome to Mind Telehealth. By accessing or using our website at [https://mindtelehealth.com], and engaging with our services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our website or services.
1. Acceptance of Terms
These Terms and Conditions govern your use of the website and the online mental health services provided by Mind Telehealth, including but not limited to ADHD sessions, anxiety treatments, bipolar disorder consultations, child psychiatry, depression therapy, OCD treatment, and PTSD counseling. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
2. Services Provided
Mind Telehealth offers online mental health services for a variety of conditions, including but not limited to:
- ADHD Online Sessions
- Anxiety Online Sessions
- Bipolar Online Sessions
- Child Psychiatry Online Sessions
- Depression Online Sessions
- OCD Treatment Online
- PTSD Treatment Online
These services are delivered through secure video consultations and communication with licensed mental health professionals. The specific details of each service, including session duration, frequency, and costs, are outlined on the website or can be provided upon request.
3. Eligibility and Registration
To use our services, you must:
- Be at least 18 years of age or have parental consent if you are under 18.
- Provide accurate, current, and complete information during registration and ensure that it is kept up to date.
By registering on the site or booking a session, you represent that the information provided is true and accurate, and that you will maintain the accuracy of your information.
4. User Responsibilities
As a user of our website and services, you agree to:
- Use the website and services only for lawful purposes and in accordance with these Terms and Conditions.
- Not engage in any behavior that could damage, disable, or impair the functionality of the website, or interfere with other users’ access to the website and services.
- Keep your account information, including login credentials, secure and confidential. You are responsible for all activity that occurs under your account.
- Follow any instructions provided by our professionals during your sessions and in all communications with Mind Telehealth.
5. Session Policies
- Scheduling and Cancellations: You must book your sessions through the website or as directed by our team. Cancellations must be made at least 24 hours prior to the scheduled session to avoid a cancellation fee.
- Missed Sessions: If you miss a session without prior notice, you may be charged a missed session fee, and rescheduling may not be possible.
- Session Fees: All session fees are outlined on the website and must be paid before the session begins. Fees may vary depending on the service and the professional you are scheduled with.
- Confidentiality: All sessions are conducted with the utmost respect for your privacy. We maintain strict confidentiality in accordance with applicable laws and privacy standards (e.g., HIPAA for U.S. residents). However, please note that in emergency situations, your confidentiality may be breached if required by law or if your safety is at risk.
6. Payment and Billing
All payments for our services must be made through our secure payment processing system. We accept various forms of payment, including credit cards, debit cards, and other payment methods as specified on the website.
- Pricing: Service pricing is outlined on the website or can be provided upon request. We reserve the right to update our pricing at any time with notice on the website.
- Refunds: Due to the nature of our services, we do not offer refunds for completed sessions. In the event of an issue, please contact our customer service team, and we will address your concerns on a case-by-case basis.
7. Privacy and Confidentiality
Your privacy is very important to us. By using our services, you agree to the collection and use of your personal and health information as described in our Privacy Policy. We are committed to protecting your personal data and ensuring it is used only for the purposes of providing our services.
8. Intellectual Property
All content on our website, including text, graphics, logos, images, and other materials, is the property of Mind Telehealth or its content suppliers and is protected by copyright and other intellectual property laws. You may not copy, distribute, or use any of the content on the website for commercial purposes without our prior written consent.
9. Limitation of Liability
- Mind Telehealth is not liable for any damages, losses, or claims arising from your use of our website or services, including but not limited to personal injury, loss of data, or damages resulting from technical issues.
- We make no guarantees regarding the outcomes of any treatments, sessions, or interventions. While our professionals are highly qualified, the effectiveness of online therapy can vary depending on individual circumstances.
10. Indemnification
You agree to indemnify, defend, and hold Mind Telehealth, its affiliates, employees, agents, and service providers harmless from any claims, losses, damages, or costs (including legal fees) arising out of your use of the website and services, your violation of these Terms and Conditions, or any infringement of any rights of another party.
11. Prohibited Uses
You are prohibited from using the website and services for any illegal, harmful, or malicious purposes, including but not limited to:
- Violating any applicable local, state, or federal laws.
- Distributing harmful software or malware.
- Engaging in any form of harassment, abuse, or illegal conduct.
12. Termination of Service
We reserve the right to suspend or terminate your access to our website and services at any time without notice if you violate these Terms and Conditions or engage in conduct that is harmful to the integrity of the website or its users.
13. Modifications to the Terms
We may update or modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated “Last Updated” date. Your continued use of the website after such changes constitutes your acceptance of the updated terms.
14. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Mind Telehealth operates, without regard to its conflict of law principles.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Mind Telehealth
Email: info@mindtelehealth.com
Phone: 973-251-5813
These Terms and Conditions are designed to ensure that both you and your clients are aware of the rules governing the use of your services. Feel free to modify any section to better align with your specific business practices and legal requirements.